To find out the specifics of our store policies, click on a topic:
You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays).
For questions regarding your purchases:
E-mail address: musiccustserv@emsi.echomail.com
Phone Number: (800) 635-3641
Regular Mail:
Time Warner Order Center/D.A.V.E.
P.O. Box 30620
Tampa, FL 33630-0620For questions regarding your MyExpressCheckout Account:
E-mail address: myexpresscheckout@customersvc.com
Phone Number: (888) 865-5216
Advanced pre-release ordering is available for selected DAVE music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date.
If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders.
Please Note: Advance order release dates are subject to change without notice.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
Time Warner Order Center also accepts MyExpressCheckout Account. It's easy, fast and secure. If you don't already have a MyExpressCheckout Account, you can obtain one during checkout from any Time Warner Order Center store. Just complete your order information and follow the simple steps to create a MyExpressCheckout Account by selecting your own User ID and Password.
On subsequent purchases, you can use your MyExpressCheckout Account at any Time Warner Order Center Store. No need to re-key your Bill To and Ship To information every time you make a purchase, just logon and provide your User ID and password. For more information, please click here http://www.myexpresscheckout.com.
Although anyone may browse
through the DAVE, in order to make a music purchase, your
shipping address must be within the United States, Puerto Rico or US Territories. DAVE
(Direct Audio Video Express) Music Selections Rush Delivery
- Please add $8.00 per address to the regular Shipping & Handling
charge. Not available for Armed Forces Abroad and US�Territories orders.
Delivery to PO boxes will
be made by First Class US Mail. We regret that we cannot ship to countries outside
of the United States. You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments for
a single order. With respect to orders being
shipped to a California address, we are required to collect sales tax at the
rate in effect at the time of shipping your order. The state tax rate will be
calculated during the ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock
merchandise will arrive in 5-7 days, unless you have selected "RUSH"
delivery. We will notify you if any item cannot be shipped within 30 days and you will be given
the option to cancel your order. On credit card orders, an item will not be
charged to your account until shipped. Orders received over the weekend and
on holidays will be processed on the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to musiccustserv@emsi.echomail.com. If your order has not yet
been processed, we may be able to correct it. However, if the product has already
been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
And 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at musiccustserv@emsi.echomail.com. or call us
at (800) 635-3641 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). D.A.V.E./WEA Music
Store will notify you of any upcoming promotional opportunities and
new product releases which may interest you. If you wish not to receive these
special mailings, please make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to musiccustserv@emsi.echomail.com.
If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt and following Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your DAVE purchase and the merchandise is unopened,
we will be happy to accept a return or exchange it for you if returned within
30 days of your receipt of the product. Original shipping and handling charges
are not refundable and you will be responsible for all costs associated with
return shipment. No COD returns will be accepted. Gift Orders Mail to: Time Warner Order Center/DAVE
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. Enhanced CD is an umbrella
term that covers several different types of disc formats that all do basically
the same thing: they allow a CD that contains both audio and computer data to
play on either a CD audio player or a CD-ROM drive. Most CD Audio discs are
not full; most of them contain only about 60 minutes of music, leaving about
14 minutes worth of space at the outer edge of the disc empty so producers of
audio CDs and their recording artists looked for a way to “enhance” their musical
offerings by including other types of data such as liner notes, video clips,
graphics, photographs and artist bios. Time Warner Order Center is committed to giving you the best possible online shopping experience. To find out the specifics of our store policies, click on a topic: You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). E-mail address: rhinocustserv@emsi.echomail.com. Phone Number: (888) 407-4466 Regular Mail: Time Warner Order Center/Rhino Advanced pre-release ordering is available for selected Rhino music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date. RUSH delivery is not available for International orders. If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders. Please Note: Advance order release dates are subject to change without notice. Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information. Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns. Time Warner Order Center accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB and Visa Cash. The charge for your order will appear on your credit card bill as "Rhino Entertainment Music". Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Puerto Rico or US Territories. Rhino Rush Delivery - Please add $8.00 per address to regular Shipping & Handling charge. Not available for Armed Forces Abroad, US Territories orders or International orders. Delivery to PO boxes will be made by First Class US Mail. You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order. With respect to orders being shipped to a CA, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect sales tax at the rates in effect at the time of shipping your order. Each state’s tax rate will be calculated during the ordering process. Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative. Your order of in stock merchandise will arrive in 5-7 days, unless you have selected RUSH delivery. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed the following business day. Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to rhinocustserv@emsi.echomail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at rhinocustserv@emsi.echomail.com. or call us at (888) 407-4466 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). Rhino will notify you of any upcoming promotional opportunities and new product releases which interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to rhinocustserv@emsi.echomail.com If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted. Gift Orders Rhino - Central Returns A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers. The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice. You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions. We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you. � Time Warner Order Center
is committed to giving you the best possible online shopping experience. To find out the specifics
of our store policies, click on a topic: You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). E-mail address: rhinocustserv@emsi.echomail.com. Phone Number: (888) 407-4466 Regular Mail: Time Warner Order Center/Rhino
Advanced pre-release ordering
is available for selected Rhino music titles. These titles are noted with an
Advance Order icon. If you would like to receive your music selection on the
actual day it hits stores, please place your order by 10 AM PST the Thursday
prior to the release date and choose the RUSH shipping option. If you select
our standard shipping option, you will receive your advance order approximately
3 days after the release date. RUSH delivery is not available for International orders. If your order includes
other products that are actually in-stock, your order will be processed with
the pre-release title and shipped together on the release date. Therefore, for
immediate shipment of your in-stock order, please separate your orders. Please Note: Advance
order release dates are subject to change without notice. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards
to purchase products through the Internet. Safeguarding your privacy and confidentiality
is of the utmost importance to us. Time Warner Order Center gives you
the option of selecting Secure Sockets Layer (SSL) which encrypts your credit
card data while it is being transferred over the Internet, this makes it very
difficult for someone to steal your credit card information. Additionally,
when you shop with Time Warner Order Center you have the ability to also
select "unsecured" shopping in the event that your browser does not support
SSL. Time Warner Order Center does not store your credit card or ordering
information on the Internet server once the order has been shipped and finalized.
This strategy, combined with SSL, provides you with an added level of security
to ease your concerns. � Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB and Visa
Cash. The charge for your order
will appear on your credit card bill as "Rhino Entertainment Music". Although anyone may browse
through our store, in order to make a purchase, your shipping
address must be within the United States, Puerto Rico or US Territories.
Rhino Rush Delivery
- Please add $8.00 per address to regular Shipping & Handling charge.
Not available for Armed Forces Abroad, US�Territories orders or International orders. Delivery to PO boxes will
be made by First Class US Mail. You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments for
a single order. With respect to orders being
shipped to a CA, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect
sales tax at the rates in effect at the time of shipping your order. Each state’s
tax rate will be calculated during the ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in stock merchandise
will arrive in 5-7 days, unless you have selected RUSH delivery. We will notify you if
any item can not be shipped within 30 days and you will be given the option to cancel your
order. On credit card orders, an item will not be charged to your account until shipped.
Orders received over the weekend and on holidays will be processed the following
business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to rhinocustserv@emsi.echomail.com. If your order
has not yet been processed, we may be able to correct it. However, if the product
has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
And 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at rhinocustserv@emsi.echomail.com. or call us
at (888) 407-4466 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). Rhino will notify you of
any upcoming promotional opportunities and new product releases which interest
you. If you wish not to receive these special mailings, please make sure to
check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to rhinocustserv@emsi.echomail.com
If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt following the Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your purchase and the merchandise is unopened, we will be
happy to accept a return or exchange it for you if returned within 30 days of
your receipt of the product. Original shipping and handling charges are not
refundable and you will be responsible for all costs associated with return
shipment. No COD returns will be accepted. Gift Orders Rhino -
Central Returns
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. Time Warner Order Center handles order taking and fulfillment of all Rhino Handmade titles and is committed to giving you the best possible online shopping experience. To find out the specifics of our store policies, click on a topic: You can reach Time Warner Order Center Customer Service by e-mail, telephone or regular mail. E-mail address: handmadecustserv@emsi.echomail.com. Phone Number: (800) 574-8463 Regular Mail: Time Warner Order Center/Rhino Handmade Many Rhino Handmade titles are made available to order before their release date. These titles are noted on the Rhino Handmade product page with the phrase "Pre-orderable Now For Shipment Beginning..." and are noted on the Time Warner Order Center Shopping Cart page with an "Advance Order" icon. You are welcome to place a pre-order (or, as it is technically known, an 'advanced pre-release order') but, no matter when you pre-order, each Rhino Handmade New Release will not begin shipping until the "Pre-orderable Now For Shipment Beginning..." Date listed on the product page. If your pre-order for a Rhino Handmade New Release also includes other Rhino Handmade catalogue titles which are already in-stock, your entire order -both New Release title and catalogue titles- will be processed together and will ship to you on the New Releases' "Pre-orderable Now For Shipment Beginning..." Date. If you want to order both a Rhino Handmade New Release and other Rhino Handmade catalogue titles and you want the in-stock catalogue titles to ship immediately to you without delay, then please place separate orders. A separate Rhino Handmade New Release pre-order will ensure it ships to you on the release date. And a separate Rhino Handmade catalogue titles order will ensure that in-stock titles ship immediately. Please Note: Advance order release dates are subject to change without notice. Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information. Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns. Time Warner Order Center accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa Cash. The charge for your order will appear on your credit card bill as "Rhino Entertainment Music". All, Rhino Handmade titles are available for orders with a shipping address within The United States, Puerto Rico or US Territories. There are three different ranges of Rhino Handmade Shipping And Handling Charges.
A Note Regarding Shipping And Handling Charges For Order Totals Greater Than 200.00 US Dollars
Shipping And Handling Charges for Order Totals GREATER THAN 200.00 US DOLLARS proportionally increase and CAN ONLY BE SEEN once you arrive at the TWOC 'Payment Info' page during the actual order process. After seeing any Shipping And Handling Charge on the TWOC 'Payment Info' page during the actual order process, you are -of course- not obliged to complete that order should you elect not to do so.
Rhino Handmade Shipping Methods And Rush Delivery Option Rush Delivery is available ONLY to addresses within The United States and Puerto Rico. It is NOT available for Armed Forces Abroad, US Territories, Canada and Anywhere Else On Earth. Selecting Rush Delivery does NOT ensure a lower limited-edition number, does NOT get an order fulfilled sooner than any other order and does NOT get any pre-ordered Rhino Handmade New Release shipped before the "Pre-orderable Now For Shipment Beginning..." Date. If, after reading all this, you still desire Rush Delivery, please add $8.00 per USA address to regular Shipping & Handling charge from the USA/Domestic Shipping Chart. You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order. A Note To Canadian And International Customers With respect to orders being shipped in The United States to a CA, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect sales tax at the rates in effect at the time of shipping your order. Each applicable State's tax rate will be calculated during the ordering process. Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative. As detailed in the Shipping section above, your order of in-stock merchandise will usually arrive in 5 to 7 days depending where on Earth you live and how your Order is shipped to you. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed the following business day. Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to handmadecustserv@emsi.echomail.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at handmadecustserv@emsi.echomail.com. or call us at (800) 574-8463 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). The Time Warner Order Center may notify you of any upcoming promotional opportunities and new product releases which interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you donot wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to handmadecustserv@emsi.echomail.com If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted. Gift Orders Rhino Handmade- Central Returns A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers. The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice. You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions. We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you. Although it should be noted that The Archivists at The Rhino Handmade Institute Of Petromusicology are fervently working on a way to use 'cookies' to channel all your musical thoughts while you sleep by using the electrical wiring in your house, this proprietary technique has, alas, not yet been fully perfected. To go to the Rhino Handmade Frequently Asked Questions page, just click here. To find out the
specifics of our store policies, click on a topic: You can reach customer service by
e-mail, telephone or regular mail. Our representatives are available to
answer your phone calls between the hours of 8:00 AM and Midnight Eastern
Standard Time, Monday through Friday (except holidays). E-mail address: tlgallerycustserv@emsi.echomail.com Phone Number: (888) 744-6743 Regular Mail: Time
Life Gallery Customer Service Time
Warner Order Center is
sensitive to your concerns regarding the security of using your credit
cards to purchase products through the Internet. Safeguarding your privacy
and confidentiality is of the utmost importance to us. Time
Warner Order Center gives you the option of selecting Secure Sockets
Layer (SSL) which encrypts your credit card data while it is being
transferred over the Internet, this makes it very difficult for someone to
steal your credit card information. Additionally, when you shop with Time
Warner Order Center you have the ability to also select
"unsecured" shopping in the event that your browser does not
support SSL. Time Warner Order
Center does not store your credit card or ordering information on the
Internet server once the order has been shipped and finalized. This
strategy, combined with SSL, provides you with an added level of security
to ease your concerns.
Time
Life Gallery accepts the
following: American Express, Mastercard, and Visa. The
charge for your order will appear on your credit card bill as TIME LIFE
GALLERY. USA/Domestic
Shipping Merchandise Total Greater
Than Less
Than Shipping
& Handling $0.00 $100.00 $10.00 $100.01 $200.00 $15.00 $200.01 $400.00 $20.00 $400.01 $600.00 $25.00 $600.01 $800.00 $30.00 $800.01 $35.00 Rush
Delivery
- Please add
$15.00 per address to regular Shipping &
Handling charge.
RUSH orders will ship within two business days
after we receive your order. Alaska
and Hawaii Delivery
- Please add $15.00 per address to regular Shipping
& Handling charge.
With respect to orders being
shipped to a NY address, we are
required to collect sales tax at the rates in effect at the time of
shipping your order. NY’s state tax rate will be calculated during
the ordering process. Upon completing your order you
will receive a confirmation number. Please save your order
confirmation number and refer to it if you need to contact a Customer
Service Representative. Your order of in stock
merchandise will arrive within thirty days, although many customers
may receive their shipments within two to three weeks, unless you
have selected RUSH delivery. RUSH delivery orders will arrive in two
business days after order is received.
We will notify you if any item cannot be shipped within 30
days and you will be given the option to cancel your order. On credit
card orders, an item will not be charged to your account until
shipped. Orders received over the weekend and on holidays will be
processed the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an
incorrect order, please notify us immediately by sending an e-mail to
tlgallerycustserv@emsi.echomail.com
If your order has not yet been processed, we may be able to
correct it. However, if the product has already been shipped, we will
be unable to change any portion of your order. If you have set up a
MyExpressCheckout account, simply login to http://myexpresscheckout.com
. Enter your login and password. You
will be able to view the status of all of your orders here.
If you have not set up an
express account, you can send us an email at tlgallerycustserv@emsi.echomail.com
or call us at (888) 744-6743 between the hours of 8:00AM and
Midnight Eastern Standard Time, Monday through Friday (except
holidays) to check your order status. Time Life Gallery will notify
you of any upcoming promotional opportunities and new product
releases that may interest you. If you do not wish to receive these
special mailings, please make sure to check the box that reads:
"Check this box if you do
not wish to receive special
promotional mailings", which is located at the bottom of the
page where you fill in your shipping and billing address. If for some
reason you forget to do this, you can easily remove yourself from
this mailing list by sending an e-mail to tlgallerycustserv@emsi.echomail.com
Your satisfaction with our
product is very important to us. Time
Life Gallery wants your shopping experience to be positive so that
you will visit us often. If you are not satisfied with your order,
you can return it, properly re-packed
in its original container and in its original condition within 15
days of receipt and we will issue a refund.
Return/Exchange Instructions
Simply follow the Returns/Exchange Instructions below.
When we receive your return
order properly re-packed in its original container and in its
original condition, we will credit your account minus the original
shipping and handling charges. Please
include the original packing slip and a note with the reason for
return. We recommend that you
use Federal Express or Insured U.S. Postal Service Parcel Post to
ship returns. If we receive
our return in poor condition, we will not issue a refund.
If for some reason an error is
made regarding your order, please notify Time Life Gallery Customer
Service at tlgallerycustserv@emsi.echomail.com
or by calling (888) 744-6743 within 5 days of receipt, and we will
arrange for another shipment right away.
Please return the incorrect shipment, complete with packing
slip and a note indicating the reason for return, within 15 days of
receipt. If you don’t have
the original packing slip, please include a note with your order
number on it. If we make an error regarding your order, we will grant
you a refund for shipping and handling. If your
order arrives damaged, please contact Time Life Gallery
Customer Service right away. Make
sure that you have your order number as well as a description of the
nature of the damage to the order and the condition of the packaging.
If damage appears to be a result of mishandling during
shipment, please keep the box. We
will notify the shipper by filing a claim and will arrange to have
your package picked up and inspected. If for some
reason an error is made regarding your order, please notify Time Life
Gallery Customer Service (by e-mail at tlgallerycustserv@emsi.echomail.com
or by calling 1-888-744-6743 within 5 days of receipt, and we will
arrange for another shipment right away.
Please return the incorrect shipment in its original
container, complete with packing slip and a note indicating the
reason for the return, within 15 days of receipt.
If you don’t have the packing slip, please include a note
that has your original order number on it.
If we make an error regarding your order, we will grant you a
refund for shipping and handling. Gift
Orders TimeLifeGallery.com
Returns Dept. Time
Life Photo Lab 1271
Avenue of the Americas New
York, NY 10020 ·
Once we
have received your return in the original condition, we will
credit you for the returned merchandise and sales tax if applicable. A 'cookie' is a very tiny piece
of text, occupying just a few bytes on your hard drive. Its
purpose is to let us know when you visit us. 'Cookies' help us
evaluate visitor's use of our site, such as what customers are
viewing. This information allows us to better focus on servicing our
customers. The text by itself only tells
us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to
give us that information later, that's your choice. You can control which 'cookies'
you accept by setting your browser to accept all 'cookies' or to
alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up
differs depending on the browser you are using. Utilize the
"help" button on your browser for instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to
your computer or any personal information about you. Prints Our
images are printed by the highly regarded Time Life Photo Lab using
state of the art digital technology and equipment. For the past 65
years the Photo Lab has been on the cutting edge of photography.
Founded in 1936 by famed photojournalist Margaret Bourke-White to
meet the demands of the weekly LIFE Magazine, the lab has evolved
over the years from its role as a traditional black and white
printing facility to a full service lab offering a range of services,
from exhibition prints to full color processing and digital imaging
serving more than fifty Time Inc. publications, some of the world’s
most demanding photographers, and the public. Each
original is scanned and digitally cleaned of any imperfections that
may have occurred during the life of the film. Where time has altered
the color dyes in the original, every attempt has been made to color
and density-correct the image and return it to its original
condition. These electronically corrected files become the new
“digital masters” from which final prints are produced. The
digital printer that produces our prints uses high density,
high-resolution permanent dye inks to provide brilliant images with
exceptional archival properties. Images
are digitally printed using special pigmented inks on two types of
paper--either professional resin-coated archival UV-resistant color
paper or museum-quality archival paper.
Both papers capture the photographic qualities of the original
print while providing an archival life that extends far beyond the
usual life expectancy of traditional photographic prints when stored
or displayed in similar conditions. Frames
and Mats Our
prints are available with your choice of American-made 1 ¼-inch
composite wood frames in three colors: black, walnut and mahogany.
Truly versatile, these simple yet elegant frames will
compliment almost any room décor, with their smooth, fine-textured
laminate surfaces reminiscent of fine furniture finishes.
In place of glass, .040 styrene is used.
Off-white paper mats have beveled edges for a clean, crisp
look. Custom
Installations Time
Life Gallery welcomes inquiries regarding custom selection and
installation. Our experts can
provide curatorial consultation to satisfy unique corporate or
interior design needs. Images can be selected from our online
offerings, or we will draw from the 22 million images in the Time
Inc. Picture Collection. Additional
printing and framing options are also available. Interior designers
and art consultants with valid resale numbers qualify for trade
discounts. Please
email us at custom@timelifegallery.com or call 212 522-3200 for
additional information. USING
THE SITE Do
I have to log in to timelifegallery.com each time I want to visit the
site? No.
Entering your user name and password is necessary only when
you are ready to purchase. We
recommend that once you select your user name and password, write
them down in a place that is safe but easily accessible to you. What’s
the easiest way to view and select images on your site? There
are two ways to view our content. You
may view available images by selecting a topic or predominant color
from the Collections menu or by selecting photographers from the drop
down Photographers menu. When
you select a Collection or Photographer, a group of six images will
be displayed on each page. Clicking the thumbnail of an image will
enable you to view a medium resolution rendering of the image within
the same viewing area and to see the caption information.
If you need to view the image larger to see more detail, click
the medium resolution image in the box on the right, and you will be
able to see a large watermarked image. When
I find an image I’d like to buy, what’s next? Just
follow the steps as numbered under the image you’ve selected.
Step 1 asks that you choose the size of the image that
interests you. The sizes
listed are outside paper and frame dimensions.
The image will be smaller on the paper; therefore, the
approximate sizes of the printed areas will be 5x7 inches on 8x10
paper, 8x10 inches on 11x14 paper, 10x10 inches on 17x17 paper, 11x14
inches on 16x20 paper, 16x16 inches on 24x24 paper and 16x20 inches
on 20x24 paper. With some
exceptions, each image is available in two sizes. For
Step 2, choose the frame you’d like.
You will be able to view your image matted and framed in this
window. This will help you
determine your framing preference. There
are three choices: black, walnut (a yellow-brown) and mahogany (a
red-brown). In addition, you
have the option to select no frame if you wish to have your print
custom matted and framed yourself. As
you progress through the selection process, you’ll see that the
price will be calculated. Once
you’ve chosen your framed or unframed print, you can then put it
into your shopping cart by going to Step 3. What
should I do if I don’t want to order online? We
encourage you to use our secure online ordering system, and you also
have the option of placing your order by telephone.
First, make your selections and then call us toll-free at 1-888-744-6743.
Please make sure that you have your user name, password and
credit card ready when you call. Timelifegallery.com,
web site for The Picture Collection Inc., cannot be held responsible
for typographical errors, such as misstated prices or product
information. To find out the specifics
of our store policies, click on a topic: You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). E-mail address: topsail@emsi.echomail.com Phone Number: (888) 744-6743 Regular Mail: Time Warner Order Center/America's Top 10 For questions regarding your MyExpressCheckout Account: E-mail address: myexpresscheckout@customersvc.com Phone Number: (888) 865-5216 Advanced pre-release ordering
is available for selected music titles. These titles are noted with an
Advance Order icon. If you would like to receive your music selection on the
actual day it hits stores, please place your order by 10 AM PST the Thursday
prior to the release date and choose the RUSH shipping option. If you select
our standard shipping option, you will receive your advance order approximately
3 days after the release date. If your order includes
other products that are actually in-stock, your order will be processed with
the pre-release title and shipped together on the release date. Therefore, for
immediate shipment of your in-stock order, please separate your orders. Please Note: Advance
order release dates are subject to change without notice. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit
cards to purchase products through the Internet. Safeguarding your privacy and
confidentiality is of the utmost importance to us. Time Warner Order Center
gives you the option of selecting Secure Sockets Layer (SSL) which encrypts
your credit card data while it is being transferred over the Internet, this
makes it very difficult for someone to steal your credit card information. Additionally, when you shop
with Time Warner Order Center you have the ability to also select "unsecured"
shopping in the event that your browser does not support SSL. Time Warner
Order Center does not store your credit card or ordering information on
the Internet server once the order has been shipped and finalized. This strategy,
combined with SSL, provides you with an added level of security to ease your
concerns. Top Sail Productions America's Top 10
accepts the following: American Express, Mastercard, Visa, and Discover. The charge for your order
will appear on your credit card bill as "Top Sail Productions". Time Warner Order Center also accepts MyExpressCheckout Account. It's easy, fast and secure. If you don't already have a MyExpressCheckout Account, you can obtain one during checkout from any Time Warner Order Center store. Just complete your order information and follow the simple steps to create a MyExpressCheckout Account by selecting your own User ID and Password.
On subsequent purchases, you can use your MyExpressCheckout Account at any Time Warner Order Center Store. No need to re-key your Bill To and Ship To information every time you make a purchase, just logon and provide your User ID and password. For more information, please click here http://www.myexpresscheckout.com.
In order to make a music purchase, your shipping address must be within the United States, Puerto Rico or US Territories. Top Sail Productions Music Selections Rush Delivery
- Please add $2.00 per address to the regular Shipping & Handling
charge for orders under $69.97 and $3.00 for orders over $69.98. Not available for Armed Forces Abroad and US Territories orders.
Delivery to PO boxes will
be made by First Class US Mail. We regret that we cannot ship to countries outside
of the United States. You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments for
a single order. With respect to orders being
shipped to a California address, we are required to collect sales tax at the
rate in effect at the time of shipping your order. The state tax rate will be
calculated during the ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock
merchandise will arrive in 5-7 days, unless you have selected "RUSH"
delivery. We will notify you if any item cannot be shipped within 30 days and you will be given
the option to cancel your order. On credit card orders, an item will not be
charged to your account until shipped. Orders received over the weekend and
on holidays will be processed on the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to topsail@emsi.echomail.com. If your order has not yet
been processed, we may be able to correct it. However, if the product has already
been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
And 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at topsail@emsi.echomail.com. or call us
at (888) 744-6743 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). Top Sail Productions will notify you of any upcoming promotional opportunities and
new product releases which may interest you. If you wish not to receive these
special mailings, please make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to musiccustserv@emsi.echomail.com.
If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt and following Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your purchase and the merchandise is unopened,
we will be happy to accept a return or exchange it for you if returned within
30 days of your receipt of the product. Original shipping and handling charges
are not refundable and you will be responsible for all costs associated with
return shipment. No COD returns will be accepted. Gift Orders Mail to: Time Warner Order Center
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. Back
to Top Sail Productions Music Time Warner Order Center
is committed to giving you the best possible online shopping experience. To find out the specifics
of our store policies, click on a topic: You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). E-mail address: pubscustserv@emsi.echomail.com. Phone Number: (800) 662-4379 Regular Mail: Time Warner Order Center/WB
Publications Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards
to purchase products through the Internet. Safeguarding your privacy and confidentiality
is of the utmost importance to us. Time Warner Order Center gives you
the option of selecting Secure Sockets Layer (SSL) which encrypts your credit
card data while it is being transferred over the Internet, this makes it very
difficult for someone to steal your credit card information. Additionally, when you shop
with Time Warner Order Center you have the ability to also select "unsecured"
shopping in the event that your browser does not support SSL. Time Warner
Order Center does not store your credit card or ordering information on
the Internet server once the order has been shipped and finalized. This strategy,
combined with SSL, provides you with an added level of security to ease your
concerns. Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa
Cash. The charge for your order
will appear on your credit card bill as "Time Warner Order Center". Although anyone may browse
through our store, in order to make a purchase, your shipping address
must be within the United States, Puerto Rico or US Territories. Warner
Bros. Publications Rush Delivery
- Please add $8.00 per address to regular Shipping & Handling charge.
Not available for Armed Forces Abroad, US Territories orders. Delivery to PO boxes will
be made by First Class US Mail. We regret that we cannot ship to countries outside
of the United States. You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments for
a single order. With respect to orders being
shipped to California, we are required to collect sales tax at the rates in effect at the time of shipping your order.
The state's tax rate will be calculated during the ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock merchandise
will arrive in 5-7 days, unless you have selected "RUSH" delivery.
We will notify you if any item cannot be shipped within 30 days and you will be given the option
to cancel your order. On credit card orders, an item will not be charged to
your account until shipped. Orders received over the weekend and on holidays
will be processed on the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to pubscustserv@emsi.echomail.com. If your order
has not yet been processed, we may be able to correct it. However, if the product
has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
and 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at pubscustserv@emsi.echomail.com. or call us
at (800) 662-4379 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). Warner Bros. Publications
will notify you of any upcoming promotional opportunities and new product
releases which may interest you. If you wish not to receive these special mailings,
please make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",which
is located at the bottom of the page where you fill in your shipping and billing
address. If for some reason you forget to do this, you can easily remove yourself
from this mailing list by sending an e-mail to pubscustserv@emsi.echomail.com.
If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt following the Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your purchase and the merchandise is unopened, we will be
happy to accept a return or exchange it for you if returned within 30 days of
your receipt of the product. Original shipping and handling charges are not
refundable and you will be responsible for all costs associated with return
shipment. No COD returns will be accepted. Gift Orders Warner Bros. Publications
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. Back
to Warner Bros. Publications To find out the specifics
of our store policies, click on a topic: If you have questions about
your order, please call Customer Service at 818-954-3416, or write us at Warner Bros.
VIP Tours Gift Shop, 4000 Warner Blvd., Bldg. 14, Suite W, Burbank, CA 91522. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards
to purchase products through the Internet. Safeguarding your privacy and confidentiality
is of the utmost importance to us. Time Warner Order Center gives you
the option of selecting Secure Sockets Layer (SSL) which encrypts your credit
card data while it is being transferred over the Internet, this makes it very
difficult for someone to steal your credit card information. Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa
Cash. The charge for your order
will appear on your credit card bill as "Warner Bros. Studio Facilities".
Warner
Bros. VIP Gift Shop
Rush Delivery
- Please add $15.00 per address to the regular Shipping & Handling
Charges. Not available for Armed Forces Abroad or US Territories orders. Please add
$25.00 per address to Shipping & Handling Charges for deliveries to
Alaska and Hawaii. Not Available for Armed Forces Abroad, US Territories. You may combine
as many product lines as you like within an order. Our various product lines
do not always ship from the same warehouse. Therefore, you may receive several shipments
for a single order. With respect to orders being
shipped to all states with the exception of AK, ND, and WY, we are required
to collect sales tax. Tax will be collected at the rates in effect at the time
of shipping your order. Each state’s tax rate will be calculated during the
ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock merchandise
will arrive in 5-7 days, unless you have selected "RUSH" delivery.
We will notify you if any item cannot be shipped within 30 days and you will be given the option
to cancel your order. On credit card orders, an item will not be charged to
your account until shipped. Orders received over the weekend and on holidays
will be processed on the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to tworders@customersvc.com. If your order
has not yet been processed, we may be able to correct it. However, if the product
has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
And 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at tworders@customersvc.com. or call us
at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). Warner Bros. VIP Tours Gift
Shop will notify you of any upcoming promotional opportunities and new
product releases which may interest you. If you wish not to receive these special
mailings, please make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to tworders@customersvc.com.
For a credit
or refund, please securely package the item(s) you wish to return and note your
reasons in the space provided on the back of this form. This form must accompany
your return to ensure proper credit to your account. Shipping and handling
fees are not refundable. For your protection, insure all returns and send them
to: Warner Bros.
VIP Tours Gift Shop
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. Back
to Warner Bros. VIP Tours Gift Shop To find out the specifics
of our store policies, click on a topic: You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). E-mail address: whvcustserv@emsi.echomail.com. Phone Number: (800) 364-6928
Regular Mail: Time Warner Order Center/WHV Advanced pre-release ordering
is available for selected Warner Home Video titles. These titles are noted with an
Advance Order icon. If you would like to receive your video selection on the
actual day it hits stores, please place your order by 10 AM PST the Thursday
prior to the release date and choose the RUSH shipping option. If you select
our standard shipping option, you will receive your advance order approximately
3 days after the release date. If your order includes
other products that are actually in-stock, your order will be processed with
the pre-release title and shipped together on the release date. Therefore, for
immediate shipment of your in-stock order, please separate your orders. Please
Note: Advance order release dates are subject to change without notice. Please Note: Advance
order release dates are subject to change without notice. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards
to purchase products through the Internet. Safeguarding your privacy and confidentiality
is of the utmost importance to us. Time Warner Order Center gives you
the option of selecting Secure Sockets Layer (SSL) which encrypts your credit
card data while it is being transferred over the Internet, this makes it very
difficult for someone to steal your credit card information. Additionally, when you shop
with Time Warner Order Center you have the ability to also select "unsecured"
shopping in the event that your browser does not support SSL. Time Warner
Order Center does not store your credit card or ordering information on
the Internet server once the order has been shipped and finalized. This strategy,
combined with SSL, provides you with an added level of security to ease your
concerns. Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa
Cash. The charge for your order
will appear on your credit card bill as "Warner Home Video". Although anyone may browse
through our store, in order to make a purchase, your shipping address
must be within the United States, Puerto Rico or US Territories. Warner
Home Video Rush Delivery
- Please add $10.00 per address to the regular Shipping & Handling
charge. Not available for Armed Forces Abroad, US Territories orders. Delivery to PO boxes will
be made by First Class US Mail. We regret that we cannot ship to countries outside
of the United States. You may combine as many
product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments for
a single order. With respect to orders being
shipped to all states with the exception of AK, ND, and WY, we are required
to collect sales tax. Tax will be collected at the rates in effect at the time
of shipping your order. Each state’s tax rate will be calculated during the
ordering process. Upon completing your order
you will receive a confirmation number. Please save your order confirmation
number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock merchandise
will arrive in 5-7 days, unless you have selected "RUSH" delivery.
If we will not be able to deliver your order in 5-7 days, we will notify you
if any item cannot be shipped within 30 days and you will be given the option
to cancel your order. On credit card orders, an item will not be charged to
your account until shipped. Orders received over the weekend and on holidays
will be processed on the following business day. Time Warner Order Center
processes your orders very quickly. If you find that you have made an incorrect
order, please notify us immediately by sending an e-mail to whvcustserv@emsi.echomail.com. If your order
has not yet been processed, we may be able to correct it. However, if the product
has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com.
and 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to check the status. You can
send us an email at whvcustserv@emsi.echomail.com. or call us
at (800) 364-6928 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). Warner Home Video will notify
you of any upcoming promotional opportunities and new product releases which
may interest you. If you wish not to receive these special mailings, please
make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to whvcustserv@emsi.echomail.com.
If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt following the Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your purchase and the merchandise is unopened, we will be
happy to accept a return or exchange it for you if returned within 30 days of
your receipt of the product. Original shipping and handling charges are not
refundable and you will be responsible for all costs associated with return
shipment. No COD returns will be accepted. Gift Orders
Time Warner Order Center/WHV
Warner Home Video VHS Returns
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. To find out the specifics of our store policies, click on a topic: You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). E-mail address: whvdvd@emsi.echomail.com. Phone Number: (888) WHV-4DVD Regular Mail: Warner Home Video/TW Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information. Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns. Time Warner Order Center accepts the following: American Express, Mastercard, Visa, Discover, Diners Club, JCB, and Visa Cash. The charge for your order will appear on your credit card bill as "Warner Home Video".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Canada, Puerto Rico or US Territories. Warner Home Video Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States and Canada. You may combine as many product lines as you like within an order. Our various product lines do not ship from the same warehouse. Therefore you may receive several shipments for a single order. With respect to orders being shipped to all states with the exception of AK, ND, and WY, we are required to collect sales tax. Tax will be collected at the rates in effect at the time of shipping your order. Each state’s tax rate will be calculated during the ordering process. Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative. Your order of in-stock merchandise will arrive in 4-6 weeks. We will notify you if any item cannot be shipped within 30 days of your order and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day. Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to whvdvd@emsi.echomail.com If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at whvdvd@emsi.echomail.com or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). Warner Home Video will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings",, which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to whvdvd@emsi.echomail.com If you have received damaged,
defective or incorrectly shipped merchandise, please return the product
within 30 days of receipt following the Return/Exchange Instructions
below. We will gladly replace the merchandise without additional charge, or
provide you with a full refund. If you are dissatisfied
with your purchase and the merchandise is unopened, we will be
happy to accept a return or exchange it for you if returned within 30 days of
your receipt of the product. Original shipping and handling charges are not
refundable and you will be responsible for all costs associated with return
shipment. No COD returns will be accepted. Gift Orders Time Warner Order Center/WHV A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers. The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice. You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions. We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you. Shipping
$0.00
$10.00
$1.99
$10.01
$20.00
$2.99
$20.01
$30.00
$3.99
$30.01
$45.00
$4.99
$45.01
$60.00
$6.49
$60.01
$75.00
$7.49
$75.01
$100.00
$8.49
$100.01
�
$9.49
Sales Tax
Order Confirmation
Number
Processing
an Order
How to
Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
948 Meridian Lake
Drive, Bldg. "R"
Aurora, IL�60504
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RHINO CUSTOMER SERVICE POLICY
Contacting the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620
Advance Order Program
Security
How to Shop
How to Pay
Shipping
$0.00 $20.00 $3.75 $20.01 $40.00 $4.75 $40.01 $60.00 $6.00 $60.01 $80.00 $7.25 $80.01 $100.00 $8.50 $100.01 $120.00 $9.75 $120.01 $140.00 $11.00 $140.01 $160.00 $12.25 $160.01 $180.00 $13.50 $180.01 $200.00 $14.75
Sales Tax
Order Confirmation Number
Processing an Order
How to Change Your Order
Order Status
Promotional Mailings
Returns and Exchanges
If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. It must be returned to us with the outer wrapping intact. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.
Return/Exchange Instructions
948 Meridian Lake Drive, Bldg R
Aurora, IL 60504
What are "Cookies"?
FAQ
RHINO
CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620�
Advance
Order Program
Security
How to
Shop
How to Pay
Shipping
$0.00 $20.00 $3.75 $20.01 $40.00 $4.75 $40.01 $60.00 $6.00 $60.01 $80.00 $7.25 $80.01 $100.00 $8.50 $100.01 $120.00 $9.75 $120.01 $140.00 $11.00 $140.01 $160.00 $12.25 $160.01 $180.00 $13.50 $180.01 $200.00 $14.75
Sales Tax
Order Confirmation
Number
Processing
an Order
How to
Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
948 Meridian Lake Drive, Bldg R
Aurora, IL�60504
What are
"Cookies"?
FAQ
RHINO HANDMADE CUSTOMER SERVICE POLICY
Contacting the Time Warner Order Center Customer Service Department
Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except, of course, on holidays).
P.O. Box 30620
Tampa, FL 33630-0620
Advance Order Program
Security
How to Shop
How to Pay
Shipping
In addition most, but not all, Rhino Handmade titles are available to ship internationally.
The USA/Domestic Shipping Chart is for shipping addresses within The United States, Puerto Rico or US Territories.
The Canada Shipping Chart is for shipping addresses within Canada.
The International Shipping Chart is for shipping addresses Anywhere Else On Earth.
The three Shipping And Handling Charge Rate Charts posted above cover Order Totals UP TO 200.00 US DOLLARS.
$0.00 $20.00 $3.75 $20.01 $40.00 $4.75 $40.01 $60.00 $6.00 $60.01 $80.00 $7.25 $80.01 $100.00 $8.50 $100.01 $120.00 $9.75 $120.01 $140.00 $11.00 $140.01 $160.00 $12.25 $160.01 $180.00 $13.50 $180.01 $200.00 $14.75
$0.00 $20.00 $5.75 $20.01 $40.00 $7.25 $40.01 $60.00 $8.75 $60.01 $80.00 $10.25 $80.01 $100.00 $11.75 $100.01 $120.00 $13.25 $120.01 $140.00 $14.75 $140.01 $160.00 $16.25 $160.01 $180.00 $17.75 $180.01 $200.00 $19.25
$0.00 $20.00 $8.00 $20.01 $40.00 $11.00 $40.01 $60.00 $14.00 $60.01 $80.00 $16.50 $80.01 $100.00 $19.00 $100.01 $120.00 $21.50 $120.01 $140.00 $24.00 $140.01 $160.00 $26.50 $160.01 $180.00 $29.00 $180.01 $200.00 $31.50
Shipments to addresses within The United States, Puerto Rico or US Territories are sent by United States Postal Service First Class Mail and usually take 5 to 7 days to arrive. Shipments to addresses within Canada are sent by United States Postal Service Letter Post Air, or if over four pounds in weight are sent by United States Postal Service Parcel Post Single Piece Airmail and usually take 5 to 10 days to arrive. Shipments to addresses Anywhere Else On Earth are sent by United States Postal Service Letter Post Air, or if over four pounds in weight are sent by United States Postal Service Parcel Post Single Piece Airmail and usually take 5 to 10 days to arrive. Additionally, we are informed that these Shipments to Anywhere Else On Earth may be held by your local Customs Authority for an additional 7 to 10 days depending upon the Customs laws in your country. Accordingly, it is best to allow for 3 weeks for delivery.
If you select Rush Delivery it means that any in-stock catalogue item will ship to you by United Parcel Service to arrive the next day after your order is processed and fulfilled. For most Rush Delivery orders this means arrival on the second day after the order was placed.
Since Rush Delivery is shipped by United Parcel Service, all Rush Deliveries MUST be shipped to a street address. United Parcel Service CANNOT ship to Post Office Boxes.
If you order Rhino Handmade titles for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
Sales Tax
Order Confirmation Number
Processing an Order
How to Change Your Order
Order Status
Promotional Mailings
Returns and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange Instructions
948 Meridian Lake Drive, Bldg R
Aurora, IL�60504
What are "Cookies"?
FAQ
TIME
LIFE GALLERY CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620
Security
How
to Shop
How to Pay
Shipping
Although anyone may browse
through our store, in order to make a purchase, your shipping
address must be within the United States.
Purchases are shipped via Federal Express.
Street addresses and telephone numbers are required for all
shipments.
Time Life Gallery Shipping
Charges
Sales
Tax
Order
Confirmation Number
Processing
an Order
How
to Change Your Order
Order
Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift
order and the gift recipient wishes to return or exchange it, they
may do so for any reason within 15 days of receipt. It must be
returned to us in
its original container in its original condition. Upon our
receipt of the returned product, we'll be happy to give credit for
the cost of the item(s) returned and any associated sales tax to the
credit card account originally charged. The sender will only be
responsible for the return shipping costs. At the time of the
exchange request, our Customer Service Department will be happy to
help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
What are
"Cookies"?
FAQ
Notice
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Contacting
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For questions regarding your purchases:
P.O. Box 30620
Tampa, FL 33630-0620
Advance Order
Program
Security
How to
Shop
How to Pay
MyExpressCheckout Account
Shipping
$0.00
$69.97
$3.95
$69.98
$6.95
Sales Tax
Order Confirmation
Number
Processing
an Order
How to
Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
948 Meridian Lake
Drive, Bldg. "R"
Aurora, IL 60504
What are
"Cookies"?
FAQ
WARNER
BROS. PUBLICATIONS CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620
Security
How to
Shop
How to Pay
Shipping
$0.00
$10.00
$1.99
$10.01
$20.00
$2.99
$20.01
$30.00
$3.99
$30.01
$45.00
$4.99
$45.01
$60.00
$6.49
$60.01
$75.00
$7.49
$75.01
$100.00
$8.49
$100.01
$9.49
Sales Tax
Order Confirmation
Number
Processing
an Order
How to
Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
15800 N.W. 48th
Avenue
Miami, FL 33014
What are
"Cookies"?
FAQ
WARNER
BROS. VIP TOURS GIFT SHOP CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
Security
How
to Shop
How to
Pay
Shipping
Charges:
$0.00
$20.00
$4.95
$20.01
$30.00
$5.95
$30.01
$50.00
$7.45
$50.01
$75.00
$8.95
$75.01
$100.00
$10.00
$100.01
$200.00
$12.50
$200.00
$15.00
Sales
Tax
Order
Confirmation Number
Processing
an Order
How
to Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
4000 Warner Blvd., Bldg. 14, Suite W
Burbank, CA 91522
What
are "Cookies"?
FAQ
Privacy
Practices
WARNER
HOME VIDEO CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620
Advance
Order Program
Security
How to
Shop
How to Pay
Shipping
$1.00
$15.00
$3.95
$15.01
$45.00
$5.95
$45.01
$100.00
$6.95
$100.01
$200.00
$13.90
$200.01
$300.00
$20.85
$300.01
$400.00
$27.80
$400.01
$500.00
$34.75
$500.01
$600.00
$41.70
$600.01
$700.00
$48.65
$700.01
$800.00
$55.60
$800.01
$900.00
$62.55
$900.01
$1000.00
$69.50
$1000.01
$76.45
Sales Tax
Order Confirmation
Number
Processing
an Order
How to
Change Your Order
Order Status
Promotional
Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
948 Meridian Lake Drive, Bldg. "R"
Aurora, IL 60504
Room 2022B
4000 W Alameda Avenue
Burbank, CA 91505
What are
"cookies"?
FAQ
WARNER HOME VIDEO CUSTOMER SERVICE POLICY
Contacting the Customer Service Department
P.O. Box 61099
Tampa, FL 33661-1099
Security
How to Shop
How to Pay
Shipping
$0.00 $60.00 $7.95 $60.01 $100.00 $9.95 $100.01 $160.00 $17.90 $160.01 $200.00 $19.90 $200.01 $260.00 $27.85 $260.01 $29.85
Sales Tax
Order Confirmation Number
Processing an Order
How to Change Your Order
Order Status
Promotional Mailings
Returns
and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Return/Exchange
Instructions
948 Meridian Lake Drive, Bldg. "R"
Aurora, IL 60504
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