|
| USA/Domestic Shipping Merchandise Total Greater Than | Less Than | Shipping & Handling |
| $0.00 | $20.00 | $2.99 |
| $20.01 | $40.00 | $3.99 |
| $40.01 | $60.00 | $4.99 |
| $60.01 | $80.00 | $5.99 |
| $80.01 | $99.99 | $6.99 |
| Greater than $100.00 | FREE |
|
Canada
Shipping Merchandise Total
Greater
Than
|
Less
Than
|
Shipping
& Handling
|
| $0.00 | $20.00 | $4.99 |
| $20.01 | $40.00 | $6.49 |
| $40.01 | $60.00 | $7.99 |
| $60.01 | $80.00 | $9.49 |
| $80.01 | $100.00 | $10.99 |
| $100.01 | $120.00 | $12.49 |
| $120.01 | $140.00 | $13.99 |
| $140.01 | $160.00 | $15.49 |
| $160.00 | $180.00 | $16.99 |
| $180.00 | $200.00 | $18.49 |
| Greater than $200.00 | FREE | FREE |
| International Shipping Merchandise Total Greater Than | Less Than | Shipping & Handling |
| $0.00 | $20.00 | $5.99 |
| $20.01 | $40.00 | $7.99 |
| $40.01 | $60.00 | $9.99 |
| $60.01 | $80.00 | $11.99 |
| $80.01 | $100.00 | $13.99 |
| $100.01 | $120.00 | $15.99 |
| $120.01 | $140.00 | $17.99 |
| $140.01 | $160.00 | $19.99 |
| $160.01 | $180.00 | $21.99 |
| $180.01 | $200.00 | $23.99 | >
| $200.01 | $220.00 | $25.99 |
| $220.01 | $240.00 | $27.99 |
| $240.01 | $260.00 | $29.99 |
| $260.01 | $280.00 | $31.99 |
| $280.01 | $299.99 | $33.99 |
| Greater Than $300.00 | FREE | FREE |
Shipping Methods And Rush Delivery Option Rush Delivery is available ONLY to addresses within The United States. It is NOT available
for Armed Forces Abroad, US Territories, Canada and International deliveries.
If you select Rush Delivery it means that any in-stock catalog item will ship to you by United Parcel Service to arrive the next day after your order is processed and fulfilled. For most Rush Delivery orders this means arrival on the second day after the order was placed.
Selecting Rush Delivery does NOT ensure a lower limited-edition number, does NOT get an order fulfilled sooner than any other order and does NOT get any pre-ordered New Release shipped before the "Pre-orderable Now For Shipment Beginning..."
Date.
Since Rush Delivery is shipped by United Parcel Service, all Rush Deliveries MUST be shipped to a street address.United Parcel Service CANNOT ship to Post Office Boxes.
For Rush Delivery, please add $8.00 per USA address to regular Shipping & Handling charge from the USA/Domestic Shipping Chart.
You may combine as many product lines as you like within an order. Our various product lines do not
always ship from the same warehouse. Therefore you may receive several shipments
for a single order.
Shipments to addresses within The United States, are sent by United States Postal
Service First Class Mail and usually take 5 to 7 days to arrive. Shipments to addresses within Canada are sent by United States Postal Service Letter Post Air, or if over four pounds in weight are sent by United States Postal Service Parcel Post Single Piece Airmail and usually take 5 to 10 days to arrive. International Shipments are sent by United States Postal Service Letter Post Air, or if over four pounds in weight are sent by United States Postal Service Parcel Post Single Piece Airmail and usually take 7 to 10 days to arrive. International shipments may be held by
your local Customs Authority for an additional 10 to 14 days depending upon the Customs laws in your country. Therefore, it is best to allow for 3 weeks for delivery.
A Note To Canadian And International Customers
If you order OnlyHitMusic titles for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
Sales Tax
With respect to orders being shipped to a CA, FL, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect sales tax at the rates in effect at the time of shipping your order. The amount of your sales tax will be calculated and displayed during the check out process.
Order Confirmation Number
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Processing an Order
Your order of in stock merchandise will generally arrive in 5-7 days, unless you have selected RUSH delivery. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed the following business day.
How to Change Your Order
OnlyHitMusic processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Order Status
If you have set up a MyExpressCheckout account, you can check your order status by logging in at www.myexpresscheckout.com. You can also send us an email at [email protected] or call us at (888) 307-2246 between the hours of 8:00 AM and Midnight Monday through Friday, Saturday from 8:30am to 7:00pm, and Sunday from 10:30am to 7:00pm, Eastern Standard Time (except holidays).
Promotional Mailings
OnlyHitMusic will notify you of any upcoming promotional opportunities and new product releases which interest you. If you don't want to receive these special mailings, please make sure to uncheck the box that reads: "Check this box if you do want to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected]
Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return or exchange it, they may do so for any reason within 30 days of receipt. It must be returned to us with the outer wrapping intact. Upon our receipt of the returned product, we'll be happy to give credit for the cost of the item(s) returned and any associated sales tax to the credit card account originally charged. The sender will only be responsible for the return shipping costs. At the time of the exchange request, our Customer Service Department will be happy to help the gift recipient with a replacement order. Please read Return/Exchange Instructions.
Return/Exchange Instructions
- Complete the "Return and Exchanges" form on the back of your packing slip and provide us with the following information:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
-
Please mail the package to the address below. We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
- Mail to:
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax if applicable.
OnlyHitMusic - Central Returns
948 Meridian Lake Drive, Bldg R
Aurora, IL 60504