NEED HELP PLACING YOUR ORDER?

Ordering from the Time Warner Order Center is easy! Click on the areas below for quick tips or go to our Customer Service area for more detailed information

How Do I Shop?

Click here (Customer Service Policies) to see detailed order instructions for each of our stores.

How Do I Pay For My Order?

We accept the following: American Express, Mastercard, Visa, Discover and Visa Cash.

How Do I Change My Order?

The Time Warner Order Center processes your orders very quickly. If you find that you’ve made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not been processed, we may able to correct it. Unfortunately, if the product has already been shipped, we will not be able to change the order, but can instruct you how to place a new order.

How Do I Check On The Status Of My Order?

Simply login to http://www.thedave.com and ‘click” on “(Advance Order Status ) ”. Enter your e-mail address and password. Then, “click” on the order number for which you want to check the status. Or, if you prefer, you may call us at 1-800-274-9700.

How Do I Know If You Received My Order?

Upon completing your order your will receive a confirmation number. Please save your order confirmation number and refer to it to check your account status or if you need to speak with Customer Service. Additionally, once your order is placed, you will receive an e-mail confirmation from us!

What’s The Shipping Cost?

Our shipping rates do vary per Store. Click Here (Customer Service Policies) to review each store’s shipping rates.

Do I Have To Pay Tax On My Order?

Our tax rates vary per Store. Click Here (Customer Service Policies) to review each stores’ tax policy.

How Do I Contact Customer Service?

Click Here (Customer Service Policies) to see our Customer Service area!