|
| |
To find out the specifics of our store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected]
Phone Number: (800) 274-9700
Regular Mail:
Time Warner Order Center/D.A.V.E.
P.O. Box 30620
Tampa, FL 33630-0620
Advanced pre-release ordering is available for selected DAVE music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date.
If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders.
Please Note: Advance order release dates are subject to change without notice.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction� specification between us and our bank, Bank of America. This specification also known as the SET � specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction� click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET� is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
Although anyone may browse through the DAVE, in order to make a music purchase, your shipping address must be within the United States, Puerto Rico or US Territories.
DAVE (Direct Audio Video Express) Music Selections
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
Rush Delivery - Please add $8.00 per address to the regular Shipping & Handling charge. Not available for Armed Forces Abroad and US Territories orders.
Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to a California address, we are required to collect sales tax at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
D.A.V.E./WEA Music Store will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt and following Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your DAVE purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Mail to:
Time Warner Order Center/DAVE
948 Meridian Lake Drive, Bldg. "R"
Aurora, IL 60504
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax (if applicable).
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Enhanced CD is an umbrella term that covers several different types of disc formats that all do basically the same thing: they allow a CD that contains both audio and computer data to play on either a CD audio player or a CD-ROM drive. Most CD Audio discs are not full; most of them contain only about 60 minutes of music, leaving about 14 minutes worth of space at the outer edge of the disc empty so producers of audio CDs and their recording artists looked for a way to �enhance� their musical offerings by including other types of data such as liner notes, video clips, graphics, photographs and artist bios.
To find out the specifics of our store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected].
Phone Number: (800) 274-9700
Regular Mail:
Time Warner Order Center/WHV
P.O. Box 30620
Tampa, FL 33630-0620
Advanced pre-release ordering is available for selected Warner Home Video titles. These titles are noted with an Advance Order icon. If you would like to receive your video selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date.
If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders. Please Note: Advance order release dates are subject to change without notice.
Please Note: Advance order release dates are subject to change without notice.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction� specification between us and our bank, Bank of America. This specification also known as the SET � specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction� click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET� is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Warner Home Video".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Puerto Rico or US Territories.
Warner Home Video
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
Rush Delivery - Please add $8.00 per address to the regular Shipping & Handling charge. Not available for Armed Forces Abroad, US Territories orders.
Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to all states with the exception of AK, ND, and WY, we are required to collect sales tax. Tax will be collected at the rates in effect at the time of shipping your order. Each state�s tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. If we will not be able to deliver your order in 5-7 days, we will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. and 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
Warner Home Video will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Time Warner Order Center/WHV
948 Meridian Lake Drive, Bldg. "R"
Aurora, IL 60504
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax (if applicable).
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
To find out the specifics of this store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected].
Phone Number: (800) 274-9700
Regular Mail:
Time Warner Order Center/Giant Merchandising
P.O. Box 30620
Tampa, FL 33630-0620
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction� specification between us and our bank, Bank of America. This specification also known as the SET � specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction� click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET� is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Puerto Rico or US Territories.
Giant Merchandising
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
Rush Delivery - Please add $8.00 per address to regular Shipping & Handling charge. Not available for Armed Forces Abroad and US Territories orders.
Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to a California address, we are required to collect sales tax at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
Giant Merchandising will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Giant Merchandising
5655 Union Pacific Avenue
Commerce, CA 90022
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax (if applicable).
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
To find out the specifics of our store policies, click on a topic:
You can reach our customer service department by e-mail, telephone or fax.
E-mail address: [email protected]
Phone Number: 1-800-843-2341
Fax Number: 1-302-678-9200
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Or, call our toll-free number, 24 hours a day, 7 days a week 1-800-223-6524. To fax your order, call (302) 678-9200. Credit card fax orders only. If transmission problems occur, please mark the second fax as a duplicate. Or mail your order, and check or money order made payable to:
Warner Bros.
Studio Store
PO Box 7050
Dover, Delaware 19903-7050
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
We ship most
US orders via Express delivery at no extra charge. Your order of in-stock
merchandise will arrive in 5-7 days. We will make every effort to ship your
entire order together. However, in some cases, items ordered together will be
shipped separately. If we will not be able to deliver your order in 5-7 days,
we will notify you if any item cannot be shipped within 30 days, and you will
be given the option to cancel your order. On credit card orders, an item will
not be charged to your account until shipped.
IN A RUSH? If you need your order rushed in time for a special occasion, please request Rush Delivery. Orders received by 12 noon ET will be shipped the next day and delivered overnight. Just add $15.00 ($25.00 for Alaska and Hawaii) to the regular shipping and handling charge for each SHIP TO address. Some extra heavy or bulky items may not qualify for Rush Delivery.
International Ship Rates
All international orders are shipped via Federal Express. (no P.O. Boxes please). Orders shipped outside the United States will be sent in one shipment. If an item in the order is out of stock, all items will be held until the backordered item is received. No partial shipments will be sent. See below for Duties and taxes information.
|
Merchandise
Total
|
Shipping
& Handling
|
| $100.00 or less | $35.00 |
| $100.01 - $200.00 | $55.00 |
| $200.01 - $300.00 | $75.00 |
| $300.01 - $400.00 | $85.00 |
| $400.01 - $500.00 | $100.00 |
| $500.01 and up | Add $20.00 for each $100 increment over $500.00 |
Duties and Taxes
Duties and taxes on international orders will be assessed by your local officials and billed to you separately. These charges are the responsibility of the package receipent and not included in the prices or shipping rates. Please contact your local customs office for information on duties, taxes and restricted items.
Warner Bros. Studio Store
Shipping, Packing and Insurance Charges (per delivery address): Domestic Rates
|
Merchandise
Total
Greater
Than
|
Less
Than
|
Shipping
& Handling
|
| $0.00 | $20.00 | $4.95 |
| $20.01 | $30.00 | $5.95 |
| $30.01 | $50.00 | $7.95 |
| $50.01 | $65.00 | $8.95 |
| $65.01 | $75.00 | $9.95 |
| $75.01 | $100.00 | $11.95 |
| $100.01 | $150.00 | $14.95 |
| $150.01 | $200.00 | $15.95 |
| $200.01 | -- | $16.95 |
*Alaska & Hawaii add an additional $10 per delivery address.
With respect to orders being shipped to all states with the exception of AK, ND, and WY, we are required to collect sales tax. Tax will be collected at the rates in effect at the time of shipping your order. Each state's tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Warner Bros. Studio
Store processes your orders very quickly. If you find that you have made
an incorrect order, please notify us immediately by sending an e-mail to: [email protected]
If your order has not yet been processed, we may be able to correct it. However,
if the product has already been shipped, we will be unable to change any portion
of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can also email us at [email protected] or you can give our Customer Service Department a call at (800) 843-2341.
Warner Bros. Studio Store will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected]
For a prompt refund or credit, please securely wrap the item you wish to return and enclose a brief note explaining the reason for the return, and whether you want a refund or a credit. Or return to a Warner Bros. Studio Store near you.
Shipping and handling fees are not refundable.
For your protection, prepay and insure all returns and send them to:
Warner Bros.
Studio Store Website
9210 San Fernando Road
Sun Valley, CA 91352
Bean Bag Return Policy
All returns of bean bags must be accompanied by a packing slip and postmarked within 30 days of the original purchase. (No returns or exchanges without a packing slip.)
You may return Gallery items up to 30 days from the date your order is shipped for a full refund or 90 days for a trade of an item of equal or greater value with a receipt. Items must be in original condition and include the certificate of authenticity. The refund or trade will be based on the original purchase price.
For a prompt refund or credit, please securely wrap the item you wish to return and enclose a brief note explaining the reason for the return, and whether you want a refund or a credit. Or return to a Warner Bros. Studio Store near you.
Shipping and handling fees are not refundable.
For your protection, prepay and insure all returns and send them to:
Warner Bros.
Studio Store Website
9210 San Fernando Road
Sun Valley, CA 91352
|
Men's
Equivalent Size
|
Women's
Equivalent Size
|
| X-Small 30/32 | X-Small 2/4 |
| Small 34/36 | Small 6/8 |
| Medium 38/40 | Medium 10/12 |
| Large 42/44 | Large 14/16 |
| X-Large 46/48 | X-Large 18/20 |
| XX-Large 50/52 | XX-Large 22/24 |
|
Shoe
Size
|
Women's
|
Men's
|
|
S
|
5
, 6
|
|
|
M
|
7
, 8 , 9
|
|
|
L
|
10
, 11
|
8 , 9 , 10 , 11 |
|
Size
|
Age
|
Weight
|
Height
|
| XX-Small | 2-3 yrs. | 28-31 lbs. | 35"-38" |
| X-Small | 4-5 yrs. | 32-37 lbs. | 39"-41" |
| Small | 6-7 yrs. | 38-48 lbs. | 42"-47" |
| Medium | 8-9 yrs. | 49-62 Lbs | 48"-52" |
| Large | 10-11 yrs. | 63-81 Lbs | 53"-57" |
| X-Large | 12-13 yrs. | 82-105 Lbs | 58"-62" |
|
Shoe
Size
|
WB
Size
|
|
4
- 7
|
S
|
|
8
- 11
|
M
|
|
12
- 2
|
L
|
|
Size
|
Age
|
Weight
|
Height
|
| 3 | 3-6 mos. | 10-13 lbs. | 21 1/2"-23 1/2" |
| 6 | 6-9 Mos. | 14-18 lbs. | 24"-26" |
| 12 | 9-12 Mos. | 19-22 lbs. | 26 1/2"-29" |
| 18 | 12-18 Mos. | 22 1/2-25 1/2 lbs. | 29 1/2"-31 1/2" |
| 24 | 18-24 Mos. | 26-29 lbs. | 32"-34" |
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
1. How do I change my address online?
2. I forgot my password, how do I reset my password?
Warner Bros. Studio Stores utilizes the highest measures of security. Therefore, we do not know your password nor can we reset it for you. Here is how you can reset your password:
3. Why can't I use the WB credit card online?
There are a couple of reasons why our online store can not accept the Warner Bros. Studio Store credit card.
1. wbstore.com offers a variety products that are not available in the stores that are not necessarity WB products. For example, we sell music for our sister companies, Warner Bros. Records, Elektra Records, and Atlantic Records.
2.wbstore.com also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.setco.org/setmark).
3. How do I check the status of my order:
4. How safe is it to use my credit card online?
Wbstore.com is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Wbstore.com gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Wbstore.com also utilizes the Secure Electronic Transaction specification between us and our bank, Bank of America. This specification also known as the SET specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Wbstore.com you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Wbstore.com does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
To find out the specifics of our store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected]
Phone Number: (800) 274-9700
Regular Mail:
Time Warner Order Center/D.A.V.E.
P.O. Box 30620
Tampa, FL 33630-0620
Advanced pre-release ordering is available for selected DAVE music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date.
If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders.
Please Note: Advance order release dates are subject to change without notice.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
Although anyone may browse through the DAVE, in order to make a music purchase, your shipping address must be within the United States, Puerto Rico or US Territories.
DAVE (Direct Audio Video Express) Music Selections
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
Rush Delivery - Please add $8.00 per address to the regular Shipping & Handling charge. Not available for Armed Forces Abroad and US Territories orders.
Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to a California address, we are required to collect sales tax at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
D.A.V.E./WEA Music Store will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt and following Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your DAVE purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Mail to:
Time Warner Order Center/DAVE
948 Meridian Lake Drive, Bldg. "R"
Aurora, IL 60504
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax (if applicable).
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Enhanced CD is an umbrella term that covers several different types of disc formats that all do basically the same thing: they allow a CD that contains both audio and computer data to play on either a CD audio player or a CD-ROM drive. Most CD Audio discs are not full; most of them contain only about 60 minutes of music, leaving about 14 minutes worth of space at the outer edge of the disc empty so producers of audio CDs and their recording artists looked for a way to "enhance" their musical offerings by including other types of data such as liner notes, video clips, graphics, photographs and artist bios.
Time Warner Order Center is committed to giving you the best possible online shopping experience.
To find out the specifics of our store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected].
Phone Number: (800) 274-9700
Regular Mail:
Time Warner Order Center/WB Publications
P.O. Box 30620
Tampa, FL 33630-0620
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and will provide financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Time Warner Order Center".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Puerto Rico or US Territories.
Warner Bros. Publications
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
Rush Delivery - Please add $8.00 per address to regular Shipping & Handling charge. Not available for Armed Forces Abroad, US Territories orders.
Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to California, we are required to collect sales tax at the rates in effect at the time of shipping your order. The state's tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. and 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
Warner Bros. Publications will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings",which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Warner Bros. Publications
15800 N.W. 48th Avenue
Miami, FL 33014
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax (if applicable).
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Back to Warner Bros. Publications
To find out the specifics of our store policies, click on a topic:
If you have questions about your order, please call Customer Service at 818-954-3416, or write us at Warner Bros. VIP Tours Gift Shop, 4000 Warner Blvd., Bldg. 14, Suite W, Burbank, CA 91522.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Warner Bros. Studio Facilities".
Warner Bros. VIP Gift Shop
|
Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $20.00 | $4.95 |
| $20.01 | $30.00 | $5.95 |
| $30.01 | $50.00 | $7.45 |
| $50.01 | $75.00 | $8.95 |
| $75.01 | $100.00 | $10.00 |
| $100.01 | $200.00 | $12.50 |
| $200.00 | $15.00 | |
Rush Delivery - Please add $15.00 per address to the regular Shipping & Handling Charges. Not available for Armed Forces Abroad or US Territories orders.
Please add $25.00 per address to Shipping & Handling Charges for deliveries to Alaska and Hawaii. Not Available for Armed Forces Abroad, US Territories.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore, you may receive several shipments for a single order.
With respect to orders being shipped to all states with the exception of AK, ND, and WY, we are required to collect sales tax. Tax will be collected at the rates in effect at the time of shipping your order. Each state’s tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in-stock merchandise will arrive in 5-7 days, unless you have selected "RUSH" delivery. We will notify you if any item cannot be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed on the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
Warner Bros. VIP Tours Gift Shop will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected].
For a credit or refund, please securely package the item(s) you wish to return and note your reasons in the space provided on the back of this form. This form must accompany your return to ensure proper credit to your account. Shipping and handling fees are not refundable. For your protection, insure all returns and send them to:
Warner Bros.
VIP Tours Gift Shop
4000 Warner Blvd., Bldg. 14, Suite W
Burbank, CA 91522
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Back to Warner Bros. VIP Tours Gift Shop
Time Warner Order Center is committed to giving you the best possible online shopping experience.
To find out the specifics of our store policies, click on a topic:
You can reach customer service by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
E-mail address: [email protected].
Phone Number: (888) 407-4466
Regular Mail:
Time Warner Order Center/Rhino
P.O. Box 30620
Tampa, FL 33630-0620
Advanced pre-release ordering is available for selected Rhino music titles. These titles are noted with an Advance Order icon. If you would like to receive your music selection on the actual day it hits stores, please place your order by 10 AM PST the Thursday prior to the release date and choose the RUSH shipping option. If you select our standard shipping option, you will receive your advance order approximately 3 days after the release date. RUSH delivery is not available for International orders.
If your order includes other products that are actually in-stock, your order will be processed with the pre-release title and shipped together on the release date. Therefore, for immediate shipment of your in-stock order, please separate your orders.
Please Note: Advance order release dates are subject to change without notice.
Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.
Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash.
The charge for your order will appear on your credit card bill as "Rhino Entertainment Music".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States, Puerto Rico or US Territories. The only exception to this are our Rhino Handmade items which may ship internationally.
Rhino Records
|
Domestic Shipping Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $10.00 | $1.99 |
| $10.01 | $20.00 | $2.99 |
| $20.01 | $30.00 | $3.99 |
| $30.01 | $45.00 | $4.99 |
| $45.01 | $60.00 | $6.49 |
| $60.01 | $75.00 | $7.49 |
| $75.01 | $100.00 | $8.49 |
| $100.01 | $9.49 |
|
International Shipping Merchandise Total
Greater Than
|
Less Than
|
Shipping & Handling
|
| $0.00 | $20.00 | $7.99 |
| $20.01 | $40.00 | $14.99 |
| $40.01 | $60.00 | $21.49 |
| $60.01 | $80.00 | $27.49 |
| $80.01 | $100.00 | $33.49 |
| $100.01 | $120.00 | $39.49 |
| $120.01 | $140.00 | $44.49 |
| $140.01 | $160.00 | $49.49 |
| $160.01 | $180.00 | $54.49 |
| $180.01 | $200.00 | $59.49 |
Rush Delivery - Please add $8.00 per address to regular Shipping & Handling charge. Not available for Armed Forces Abroad, US Territories orders or International orders.
Delivery to PO boxes will be made by First Class US Mail.
You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order.
With respect to orders being shipped to a CA, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect sales tax at the rates in effect at the time of shipping your order. Each state’s tax rate will be calculated during the ordering process.
Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative.
Your order of in stock merchandise will arrive in 5-7 days, unless you have selected RUSH delivery. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed the following business day.
Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order.
Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (888) 407-4466 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays).
Rhino will notify you of any upcoming promotional opportunities and new product releases which interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected]
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund.
If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
Gift Orders
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.
Rhino - Central Returns
948 Meridian Lake Drive, Bldg R
Aurora, IL 60504
- Once your return has been received by us, we will credit you for the returned merchandise and sales tax if applicable.
A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Time Warner Order Center handles order taking and fulfillment of all Rhino Handmade titles and is committed to giving you the best possible online shopping experience.
To find out the specifics of our store policies, click on a topic:
You can reach Time Warner Order Center Customer Service by e-mail, telephone or regular mail.
Our representatives are available to answer your phone calls between the hours of 8:00 AM and Midnight Eastern Standard Time, Monday through Friday (except, of course, on holidays).
E-mail address: [email protected].
Phone Number: (888) 407-4466
Regular Mail:
Time Warner Order Center/Rhino Handmade
P.O. Box 30620
Tampa, FL 33630-0620
Many Rhino Handmade titles are made available to order before their release date. These titles are noted on the Rhino Handmade product page with the phrase "Pre-orderable Now For Shipment Beginning..." and are noted on the Time Warner Order Center Shopping Cart page with an "Advance Order" icon. You are welcome to place a pre-order (or, as it is technically known, an 'advanced pre-release order') but, no matter when you pre-order, each Rhino Handmade New Release will not begin shipping until the "Pre-orderable Now For Shipment Beginning..." Date listed on the product page. If your pre-order for a Rhino Handmade New Release also includes other Rhino Handmade catalogue titles which are already in-stock, your entire order -both New Release title and catalogue titles- will be processed together and will ship to you on the New Releases' "Pre-orderable Now For Shipment Beginning..." Date. If you want to order both a Rhino Handmade New Release and other Rhino Handmade catalogue titles and you want the in-stock catalogue titles to ship immediately to you without delay, then please place separate orders. A separate Rhino Handmade New Release pre-order will ensure it ships to you on the release date. And a separate Rhino Handmade catalogue titles order will ensure that in-stock titles ship immediately. Please Note: Advance order release dates are subject to change without notice. Time Warner Order Center is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information. Time Warner Order Center also utilizes the Secure Electronic Transaction? specification between us and our bank, Bank of America. This specification also known as the SET ? specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction? click here (http://www.bankamerica.com/spare_change/set_what_and_how.html). Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns. SET? is a trademark owned by SET Secure Electronic Transaction LLC Time Warner Order Center accepts the following: American Express, Mastercard, Visa, Discover and Visa Cash. The charge for your order will appear on your credit card bill as "Rhino Entertainment Music". All, Rhino Handmade titles are available for orders with a shipping address within The United States, Puerto Rico or US Territories. There are three different ranges of Rhino Handmade Shipping And Handling Charges. Rhino Handmade Shipping Methods And Rush Delivery Option Rush Delivery is available ONLY to addresses within The United States and Puerto Rico. It is NOT available for Armed Forces Abroad, US Territories, Canada and Anywhere Else On Earth. Selecting Rush Delivery does NOT ensure a lower limited-edition number, does NOT get an order fulfilled sooner than any other order and does NOT get any pre-ordered Rhino Handmade New Release shipped before the "Pre-orderable Now For Shipment Beginning..." Date. If, after reading all this, you still desire Rush Delivery, please add $8.00 per USA address to regular Shipping & Handling charge from the USA/Domestic Shipping Chart. You may combine as many product lines as you like within an order. Our various product lines do not always ship from the same warehouse. Therefore you may receive several shipments for a single order. A Note To Canadian And International Customers With respect to orders being shipped in The United States to a CA, GA, IL, MN, PA, NJ, NY and TX address, we are required to collect sales tax at the rates in effect at the time of shipping your order. Each applicable State's tax rate will be calculated during the ordering process. Upon completing your order you will receive a confirmation number. Please save your order confirmation number and refer to it if you need to contact a Customer Service Representative. As detailed in the Shipping section above, your order of in-stock merchandise will usually arrive in 5 to 7 days depending where on Earth you live and how your Order is shipped to you. We will notify you if any item can not be shipped within 30 days and you will be given the option to cancel your order. On credit card orders, an item will not be charged to your account until shipped. Orders received over the weekend and on holidays will be processed the following business day. Time Warner Order Center processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to [email protected]. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. Simply login to http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can send us an email at [email protected]. or call us at (888) 407-4466 between the hours of 8:00AM and Midnight Eastern Standard Time, Monday through Friday (except holidays). The Time Warner Order Center may notify you of any upcoming promotional opportunities and new product releases which interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you donot wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to [email protected]
If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you are dissatisfied with your purchase and the merchandise is unopened, we will be happy to accept a return or exchange it for you if returned within 30 days of your receipt of the product. Original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment. No COD returns will be accepted. Gift Orders Rhino Handmade- Central Returns A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers. The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice. You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions. We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you. Although it should be noted that The Archivists at The Rhino Handmade Institute Of Petromusicology are fervently working on a way to use 'cookies' to channel all your musical thoughts while you sleep by using the electrical wiring in your house, this proprietary technique has, alas, not yet been fully perfected. To go to the Rhino Handmade Frequently Asked Questions page, just click here. To find out the specifics
of our store policies, click on a topic: You can reach customer service
by e-mail, telephone or regular mail. Our representatives are available to answer
your phone calls between the hours of 8:00 AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). E-mail address: [email protected] Phone Number: (800) 274-9700 Regular Mail: Time Warner Order Center/CNN.com-CQ For questions regarding
the content of the materials, send email to [email protected]. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit
cards to purchase products through the Internet. Safeguarding your privacy and
confidentiality is of the utmost importance to us. Time Warner Order Center
gives you the option of selecting Secure Sockets Layer (SSL) which encrypts
your credit card data while it is being transferred over the Internet, this
makes it very difficult for someone to steal your credit card information. Time Warner Order Center
also utilizes the Secure Electronic Transaction™ specification between us and
our bank, Bank of America. This specification also known as the SET ™ specification,
includes digital certificates which is a way of verifying the actual cardholder
is making the purchase and provides financial institutions, merchants, and vendors
with a new and safe way of getting the most from the emerging electronic commerce
marketplace. For more information regarding SET Secure Electronic Transaction™
click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop
with Time Warner Order Center you have the ability to also select "unsecured"
shopping in the event that your browser does not support SSL. Time Warner
Order Center does not store your credit card or ordering information on
the Internet server once the order has been shipped and finalized. This strategy,
combined with SSL, provides you with an added level of security to ease your
concerns. SET™
is a trademark owned by SET Secure Electronic Transaction LLC When you find an item you
want to buy, just click on its icon or price. It will automatically be placed
in your shopping cart. At any time, you can empty your shopping cart or take
an item out. To remove an item, simply click on the 'remove' button. When making
changes to your order, click the 'update' button to change your Order Form.
At any time you can add
items to your shopping cart; just click on the "Continue Shopping" button and
select the additional item(s) you wish to purchase and then click 'update.'
When you're done shopping and have everything you want, click on the 'update'
button and then click on 'checkout'. Once you complete your transaction, all
purchases are final, and no refunds will be given. Upon completion of 'checkout',
a unique Web page address (URL) will be displayed where you can view or download
the purchased CNN.com-CQ content for 48 hours from the time of your order. Documents are available
either as PDF (Adobe) or WORD (Microsoft), or view or download the documents
in HTML (Web). If any images are included on the HTML (Web) page, note that
these must be saved to your local drive separately from the Web page. The CQ content is being
licensed to you for your personal use only. Any unauthorized reproduction, distribution
or other use of the copyrighted material is strictly prohibited and subject
to penalties under applicable law. The CNN.com-CQ Store accepts
the following: American Express, Mastercard, Visa, Discover and Visa Cash. The charge for your order
will appear on your credit card bill as "CNN Interactive". A confirmation email will
be sent to you immediately after your order is completed. Within 48 hours of your
purchase, simply login to http://timewarnerordercenter.com.
and 'click' on "account status." Enter your e-mail address and password. Then,
'click' on the order number that you would like to retrieve. You can send us
an email at [email protected]. or call us
at (800) 274-9700 between the hours of 8:00AM and Midnight Eastern Standard
Time, Monday through Friday (except holidays). CNN will notify you of new
CNN Web site information which may interest you. If you wish not to receive
these special mailings, please make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings", which
is located at the bottom of the page where you fill in your shipping and billing
address. If for some reason you forget to do this, you can easily remove yourself
from this mailing list by sending an e-mail at any time to [email protected].
The TWOC uses "cookies" to
help track your progress on the Web site. So, what is a cookie? A cookie is
a very tiny piece of text, occupying just a few bytes on your hard drive. Its
purpose is to let us know when you visit us. Cookies help us evaluate visitors'
use of our site, such as what customers are viewing. This information allows
us to better focus on servicing our customers. The text, by itself, tells us
only that a previous visitor has returned. It does not tell us who you are,
your email address or anything else personal. If you want to give us that information
later, that's your choice. You can control the use
of cookies by setting your Internet browser to do one of the following: (1)
permit cookies at all times or (2) alert you every time a cookie is offered
so you can decide in each instance whether to permit cookies. If you choose
to receive such alerts, you can then decide whether to accept cookies or not.
The procedure for setting this up differs depending on the Internet browser
you are using. Utilize the "help" button on your browser for instructions. We want to be sure you
understand that accepting a cookie in no way gives us access to your computer
or any personal information about you. To find out the specifics
of our store policies, click on a topic: Write to: Warner Home Video,
Department 10Y, 6 Commercial Street, Hicksville, NY 11801 or call 1-516-433-4725,
Monday to Friday,
Future two-episode volumes
in the series are $19.98 plus $4.99 shipping and handling. Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards
to purchase products through the Internet. Safeguarding your privacy and confidentiality
is of the utmost importance to us. Time Warner Order Center gives you
the option of selecting Secure Sockets Layer (SSL) which encrypts your credit
card data while it is being transferred over the Internet, this makes it very
difficult for someone to steal your credit card information. Time Warner Order Center
also utilizes the Secure Electronic Transaction™ specification between us and
our bank, Bank of America. This specification also known as the SET ™ specification,
includes digital certificates which is a way of verifying the actual cardholder
is making the purchase and provides financial institutions, merchants, and vendors
with a new and safe way of getting the most from the emerging electronic commerce
marketplace. For more information regarding SET Secure Electronic Transaction™
click here (http://www.bankamerica.com/spare_change/set_what_and_how.html). Additionally, when you shop
with Time Warner Order Center you have the ability to also select "unsecured"
shopping in the event that your browser does not support SSL. Time Warner
Order Center does not store your credit card or ordering information on
the Internet server once the order has been shipped and finalized. This strategy,
combined with SSL, provides you with an added level of security to ease your
concerns. SET™
is a trademark owned by SET Secure Electronic Transaction LLC Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa
Cash. The charge for your order
will appear on your credit card bill as "Time Warner Order Center". Although anyone may browse
through our store, in order to make a purchase, your shipping address
must be within the United States and Canada only. Videos
will be sent every 4 to 6 weeks. Rush Delivery
- Please add $8.00 per address to the regular Shipping & Handling
charge. Not available for Armed Forces Abroad, US Territories orders. Delivery to PO boxes will
be made by First Class US Mail. We regret that we cannot ship to countries outside
of the United States and Canada. With respect to orders being
shipped to all states with the exception of AK, ND, and WY, we are required
to collect sales tax. Tax will be collected at the rates in effect at the time
of shipping your order. Each state’s tax rate will be calculated during the
ordering process. You can
call us call 1-516-433-4725, Monday to Friday, 9:00 AM to 5:00 PM, EST. Warner Home Video will notify
you of any upcoming promotional opportunities and new product releases which
may interest you. If you wish not to receive these special mailings, please
make sure to check the box that reads: "Check
this box if you do not wish to receive special promotional mailings",,
which is located at the bottom of the page where you fill in your shipping and
billing address. If for some reason you forget to do this, you can easily remove
yourself from this mailing list by sending an e-mail to [email protected].
A 'cookie' is a very tiny
piece of text, occupying just a few bytes on your hard drive. It's purpose is
to let us know when you visit us. 'Cookies' help us evaluate visitor's use of
our site, such as what customers are viewing. This information allows us to
better focus on servicing our customers. The text, by itself, only
tells us that a previous visitor has returned. It does not tell us, who you
are, or your email address or anything else personal. If you want to give us
that information later, that's your choice. You
can control which 'cookies' you accept by setting your browser to accept all
'cookies' or to alert you every time a 'cookie' is offered. Then you can decide
whether to accept one or not. The procedure for setting this up differs depending
on the browser you are using. Utilize the "help" button on your browser for
instructions. We want to be sure you
understand that accepting a 'cookie' in no way gives us access to your computer
or any personal information about you. To find out the specifics of our store policies, click on a topic:
Security
How to Shop
How to Pay
Shipping
In addition most, but not all, Rhino Handmade titles are available to ship internationally.
The USA/Domestic Shipping Chart is for shipping addresses within The United States, Puerto Rico or US Territories.
The Canada Shipping Chart is for shipping addresses within Canada.
The International Shipping Chart is for shipping addresses Anywhere Else On Earth.
USA/Domestic Shipping Merchandise Total Greater Than Less Than Shipping & Handling $0.00 $20.00 $3.75 $20.01 $40.00 $4.75 $40.01 $60.00 $6.00 $60.01 $80.00 $7.25 $80.01 $100.00 $8.50 $100.01 $120.00 $9.75 $120.01 $140.00 $11.00 $140.01 $160.00 $12.25 $160.01 $180.00 $13.50 $180.01 $200.00 $14.75
Canada Shipping Merchandise Total Greater Than Less Than Shipping & Handling $0.00 $20.00 $5.75 $20.01 $40.00 $7.75 $40.01 $60.00 $9.50 $60.01 $80.00 $11.25 $80.01 $100.00 $13.00 $100.01 $120.00 $14.75 $120.01 $140.00 $16.50 $140.01 $160.00 $18.25 $160.01 $180.00 $20.00 $180.01 $200.00 $21.75
International Shipping Merchandise Total Greater Than Less Than Shipping & Handling $0.00 $20.00 $8.00 $20.01 $40.00 $12.25 $40.01 $60.00 $16.25 $60.01 $80.00 $20.25 $80.01 $100.00 $24.25 $100.01 $120.00 $28.25 $120.01 $140.00 $31.75 $140.01 $160.00 $35.50 $160.01 $180.00 $39.25 $180.01 $200.00 $43.00
Shipments to addresses within The United States, Puerto Rico or US Territories are sent by United States Postal Service Special Standard Mail and usually take 5 to 7 days to arrive.
Shipments to addresses within Canada and Anywhere Else On Earth are sent by United States Postal Service Small Packet Air and usually take 5 to 10 days to arrive.
If you select Rush Delivery it means that any in-stock catalogue item will ship to you by United Parcel Service to arrive the next day after your order is processed and fulfilled. For most Rush Delivery orders this means arrival on the second day after the order was placed.
Since Rush Delivery is shipped by United Parcel Service, all Rush Deliveries MUST be shipped to a street address. United Parcel Service CANNOT ship to Post Office Boxes.
If you order Rhino Handmade titles for delivery to a shipping address outside The United States, you will be responsible for any and all import taxes, tariffs and duties which may be levied by your Customs or Government or Other Authority upon any parcel we send to you.
Sales Tax
Order Confirmation Number
Processing an Order
How to Change Your Order
Order Status
Promotional Mailings
Returns and Exchanges
If your order is a gift order and the gift recipient wishes to return
or exchange it, they may do so for any reason within 30 days of receipt. It
must be returned to us with the outer wrapping intact. Upon our receipt of the
returned product, we'll be happy to give credit for the cost of the item(s)
returned and any associated sales tax to the credit card account originally
charged. The sender will only be responsible for the return shipping costs.
At the time of the exchange request, our Customer Service Department will be
happy to help the gift recipient with a replacement order. Please read Return/Exchange
Instructions.Return/Exchange Instructions
948 Meridian Lake Drive, Bldg R
Aurora, IL 60504
What are "Cookies"?
FAQ
CNN-CQ
Customer
Service Policy
Contacting
the Customer Service Department
P.O. Box 30620
Tampa, FL 33630-0620
Security
How
to Shop
How to
Pay
Confirmation
of Order
Order Retrieval
Promotional
Mailings
What
are "Cookies"?
FAQ
COLD
WAR VIDEO CUSTOMER SERVICE POLICY
Contacting
the Customer Service Department
9:00 AM to 5:00 PM,
EST.
Future
Volume Pricing
Security
How
to Shop
How to
Pay
Shipping
Sales
Tax
Order Status
Promotional
Mailings
What are
"cookies"?
FAQ
MILLENNIUM SERIES CUSTOMER SERVICE POLICY
Contacting the Customer Service Department
Security
How to Shop
How to Pay
Shipping
Sales Tax
Order Status
Promotional Mailing
What are "Cookies"?
Write to: Warner Home Video, Millennium, PO Box 2385, Maple Plain, MN 55592 or call 1-800-358-8994 24 hours a day, 7 days a week.
Time Warner Order Center
is sensitive to your concerns regarding the security of using your credit cards to purchase products through the Internet. Safeguarding your privacy and confidentiality is of the utmost importance to us. Time Warner Order Center gives you the option of selecting Secure Sockets Layer (SSL) which encrypts your credit card data while it is being transferred over the Internet, this makes it very difficult for someone to steal your credit card information.Time Warner Order Center also utilizes the Secure Electronic Transaction™ specification between us and our bank, Bank of America. This specification also known as the SET ™ specification, includes digital certificates which is a way of verifying the actual cardholder is making the purchase and provides financial institutions, merchants, and vendors with a new and safe way of getting the most from the emerging electronic commerce marketplace. For more information regarding SET Secure Electronic Transaction™ click here (http://www.bankamerica.com/spare_change/set_what_and_how.html).
Additionally, when you shop with Time Warner Order Center you have the ability to also select "unsecured" shopping in the event that your browser does not support SSL. Time Warner Order Center does not store your credit card or ordering information on the Internet server once the order has been shipped and finalized. This strategy, combined with SSL, provides you with an added level of security to ease your concerns.
SET™ is a trademark owned by SET Secure Electronic Transaction LLC
Time Warner Order Center
accepts the following: American Express, Mastercard, Visa, Discover and Visa Cash.The charge for your order will appear on your credit card bill as "Warner Home Video".
Although anyone may browse through our store, in order to make a purchase, your shipping address must be within the United States and Canada only.
Videos will be sent every 4 to 6 weeks. Shipping price is $9.99 per order.
Rush Delivery
- Please add $8.00 per address to the regular Shipping & Handling charge. Not available for Armed Forces Abroad, US Territories orders.Delivery to PO boxes will be made by First Class US Mail. We regret that we cannot ship to countries outside of the United States and Canada.
With respect to orders being shipped to all states with the exception of AK, ND, and WY, we are required to collect sales tax. Tax will be collected at the rates in effect at the time of shipping your order. Each state’s tax rate will be calculated during the ordering process.
Simply login to
http://timewarnerordercenter.com. And 'click' on "account status." Enter your e-mail address and password. Then, 'click' on the order number that you would like to check the status. You can call us call 1-800-358-8994.Warner Home Video will notify you of any upcoming promotional opportunities and new product releases which may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings",, which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to
[email protected].A 'cookie' is a very tiny piece of text, occupying just a few bytes on your hard drive. It's purpose is to let us know when you visit us. 'Cookies' help us evaluate visitor's use of our site, such as what customers are viewing. This information allows us to better focus on servicing our customers.
The text, by itself, only tells us that a previous visitor has returned. It does not tell us, who you are, or your email address or anything else personal. If you want to give us that information later, that's your choice.
You can control which 'cookies' you accept by setting your browser to accept all 'cookies' or to alert you every time a 'cookie' is offered. Then you can decide whether to accept one or not. The procedure for setting this up differs depending on the browser you are using. Utilize the "help" button on your browser for instructions.
We want to be sure you understand that accepting a 'cookie' in no way gives us access to your computer or any personal information about you.
Privacy Practices
© 2003 B3 Corp. All Rights Reserved.
All sound recordings and artwork contained in this site are protected under copyright laws